Shipping policy

Shipping Policy

Effective Date: JUNE 30, 2026

CHICIFY ("we," "our," or "us") operates this website. By placing an order through our website, you agree to the terms outlined in this Shipping Policy. These terms are designed to ensure transparency and set clear expectations for both you and CHICIFY.

1. General

All orders are subject to product availability. While we make every effort to maintain accurate inventory on our website, occasional stock discrepancies may occur.

If an item you ordered becomes unavailable after purchase, we will contact you promptly to offer one of the following options:

  • Wait for the item to be restocked

  • Receive a refund for the unavailable item

  • Select an alternative product (when applicable)

2. Shipping Costs

Shipping costs are automatically calculated during checkout based on the destination, package weight, and dimensions.

The shipping amount displayed at checkout is the final shipping cost charged to the customer.

3. Returns & Refunds

3.1 Returns Due to Change of Mind

At CHICIFY, we want you to love your purchase.

If you change your mind, you may request a return within 7 days of receiving your order.

To qualify for a return, items must be:

  • Unused

  • In their original packaging

  • In resalable condition

Customers are responsible for return shipping costs.

Once your return has been received and approved, a store credit will be issued for the value of the returned item.

Please note that original shipping charges are non-refundable.

3.2 Warranty Returns

CHICIFY honors valid warranty claims submitted within 90 days of receiving your order.

Customers are required to prepay return shipping. If the warranty claim is approved, return shipping costs will be reimbursed.

Warranty claims are typically processed within 7 business days after the returned item has been received.

If your warranty claim is approved, you may choose one of the following:

  • Refund to your original payment method

  • Store credit

  • Replacement item (subject to availability)

4. Delivery Terms

4.1 Domestic Shipping

Estimated delivery time for domestic orders is 2–7 business days.

4.2 International Shipping

International orders generally arrive within 4–22 business days, depending on the destination and shipping carrier selected at checkout.

4.3 Order Processing

Orders are typically processed and dispatched within 2 business days after payment has been received.

Our fulfillment operations run Monday through Friday, excluding public holidays.

During holidays or peak shopping periods, processing times may be slightly longer.

4.4 Change of Shipping Address

If you need to update your shipping address, please contact us as soon as possible.

Address changes can only be made before your order has been dispatched.

4.5 P.O. Box Deliveries

CHICIFY ships to P.O. Box addresses using postal services where available.

Courier delivery may not be available for these locations.

4.6 Military Addresses

We are able to ship to military addresses through USPS where applicable.

Courier services may not be available for military addresses.

4.7 Out of Stock Items

If an item becomes temporarily unavailable, we will reserve the remaining items in your order while awaiting restock.

We will notify you if any delay is expected and provide available options.

4.8 Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can investigate with the shipping carrier.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.

6. Damaged Parcels

If your package arrives damaged:

  • If possible, refuse the delivery and notify the courier.

  • If the package has already been delivered, please contact us immediately with photos of the damaged package and item(s).

We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Duties & Taxes

7.1 Sales Tax

Applicable sales tax is included where required and will be displayed during checkout.

7.2 Import Duties & Taxes

For international orders, import duties and taxes may vary depending on your country's customs regulations.

If applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

8. Order Cancellations

Orders may be canceled at any time before they have been shipped.

Once an order has been dispatched, cancellations are no longer possible. Please refer to our Returns & Refunds Policy for available options.

9. Shipping Insurance

Orders are insured against loss or damage during transit based on the shipping carrier's coverage.

Damaged Packages

If your package is damaged during shipping, CHICIFY will arrange a replacement or refund once the carrier has completed its investigation.

Lost Packages

If a shipment is confirmed lost by the carrier, CHICIFY will issue either:

  • A replacement order, or

  • A full refund

Contact Us

If you have any questions about your order or this Shipping Policy, we're happy to help.

CHICIFY
📧 Email: chicifyhome@gmail.com